Overview

CodeeoTech ("we", "us", "our") sells laptops and computer hardware and provides IT solutions and support services in Dubai, UAE. This policy explains what information we collect when you use our website (codeeotech.com), place an order, or contact us for support, and how that information is used and protected.

Information We Collect

• Order details: your name, phone number, delivery address, and email when you place an order or request a quote.

• Device information: if you contact us for IT support or a laptop trade-in/repair, we may collect details about your device's make, model, and configuration to assist you accurately.

• Browsing information: pages you view, products you browse, and general usage data collected automatically to help us improve the site and measure how many visitors are on it at a given time.

• Chat & support messages: messages you send us through our live chat widget or WhatsApp, so our team can follow up on your enquiry.

How We Use Your Information

• To process and deliver your order, and to contact you about its status.

• To provide warranty support and IT services you've requested, including corporate hardware supply and on-site or remote troubleshooting.

• To respond to enquiries made through our contact form, live chat, or WhatsApp.

• To understand how visitors use our site (via analytics) so we can improve navigation and product listings. We do not sell your personal information to third parties.

Cookies

• We use cookies to keep items in your shopping cart between visits and to remember basic preferences, such as items you've recently viewed.

• We use analytics cookies (such as Google Analytics) to understand overall site traffic and which pages are most useful to visitors.

• Our live chat widget may set a cookie to keep your conversation connected if you leave and return to the site.

• You can disable cookies in your browser settings at any time; some features, like the shopping cart, may not work correctly without them.

Who We Share Your Data With

• Delivery partners, so your order can be shipped to the correct address.

• Payment processors, to securely process card payments. CodeeoTech does not store your full card details.

• Manufacturers or suppliers, only where needed to support a manufacturer warranty claim on your behalf.

• We do not share your personal information with third parties for their own marketing purposes.

How Long We Retain Your Data

• Order and purchase records are kept for as long as needed to honour warranties, handle returns, and meet our accounting and legal obligations.

• Support and chat conversations are retained to help us provide faster follow-up support if you contact us again about the same issue.

What Rights You Have Over Your Data

• You can ask us what personal information we hold about you and request a copy of it.

• You can ask us to correct inaccurate information or delete your personal data, subject to any records we are legally required to keep (for example, for warranty or tax purposes).

• You can opt out of marketing messages at any time by letting us know via the Contact Us page.

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out through our Contact Us page.